Refund policy

For sanitary reasons Calla and Friends does not accept returns.  All sales are final.

 

If you receive a damaged or defective item, please contact us at returns@callaandfriends.com within 5 business days to receive a replacement of in-stock items or a store credit. Refunds are issued in the form of store credit. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When contacting us please include:

- Name (First & Last)

- Order Number

- Email Address

- Description of Claim

- Pictures if Applicable

You can always contact us for any return question at returns@callaandfriends.com.

Please Note : Calla and Friends reserves the right to reject compensation at any time. Claim assessments will take place on an individual basis. Abuse of services {multiple claims filed} will result in the removal of one’s purchasing privileges with Calla and Friends LLC.